FAQs

Do you accept returns or exchanges?

Please contact our customer service team if you wish to arrange an exchange. Please refer to our sizing chart when placing an order with us. 

Where can I purchase your merchandise?

Our merchandise is currently sold on our website, www.thejaywalk.com and also available exclusively in Sporting Life stores across the GTA! The Fan Cave in Barrie, Ontario also carries some of our merchandise. We have pop up shops throughout the year as well and post the locations on our social media sites. Follow us to know where we'll be!

Do you ship to where I live?

We currently ship across Canada, to the Continental United States, and around the world! All shipping costs are the responsibility of the customer and will be calculated and applied to your order at checkout, as well as applicable taxes/duties, etc. We offer flat rate shipping. International orders may be responsible for paying additional duties prior to receiving their shipment in their destination country.

What payment methods do you accept?

We currently accept Visa, MasterCard, American Express and Discover. If you do not have a credit card, prepaid credit cards are also accepted!

I've placed an order, when will I receive it?

Orders are processed within 4-6 business days. All orders are shipped via Canada Post. Approximate shipping times are as follows once your order is processed:

  • Canada (GTA): 1-2 business days
  • Canada (Other than GTA): 4-6 business days
  • US: 5-7 business days
  • International: 8-14 business days (depending on customs entry and country)

You will receive a notification email once your order is shipped with your tracking number.

What currency am I billed in?

All prices are in CAD.

Are you affiliated with the Toronto Blue Jays?

We are not affiliated with the team or organization. We do, however, aspire to obtain a licensing agreement in the future. Our designs are one of a kind and reflect what it means to be a Toronto baseball fan. Toronto has an amazing fan base, and we appreciate each and every one of you!

What are the care instructions for my tees?

We stand by our high quality tees. Here are some tips to make sure they stay looking brand new for a long time:

  • Wash inside out with cold water and like colours
  • Tumble dry low or hang to dry (don't worry they won't shrink! This is just to preserve the fabric)
  • If you ordered a hoodie, crew, or jacket, wash it inside out to protect your awesome sleeve patch

Is your site secure?

Yes, our site is very secure. All credit card information is transmitted with a secure connection with our SSL encrypted checkout.

    We appreciate your business and support for Canada's team. Here's to an amazing 2017 season!

    WEAR YOUR TEAM PROUD.