WHAT MAKES US DIFFERENT FROM THE OTHER GUYS?
Well, our clothing is NOT screen printed! We use high quality, custom cut vinyl. Our designs will not crack or peel, and will last through the wash time and time again! Screen printed shirts fade over time, but vinyl will remain vibrant and look sharp. Each shirt is made to order.
Our shirts are also of the highest quality, and we aren't just saying that! Our polyester-cotton blended tees and hoodies will not shrink or fade, and our organic cotton and bamboo tees and tanks are soft to the touch, yet very durable. Providing you fans with the best quality product is the name of the game. All of our clothing is manufactured in Canada and we plan to keep it that way.
If you have any questions, please visit our FAQ page. If you have inquiries about your order, please visit our contact page, and our customer service team will get in touch with you as soon as possible (almost instantly!).
DO YOU ACCEPT RETURNS OR EXCHANGES?
PLEASE CONTACT OUR CUSTOMER SERVICE TEAM IF YOU WISH TO ARRANGE AN EXCHANGE. PLEASE REFER TO OUR SIZING CHART WHEN PLACING AN ORDER WITH US.
WHERE CAN I PURCHASE YOUR MERCHANDISE?
OUR MERCHANDISE IS CURRENTLY SOLD ON OUR WEBSITE, WWW.THEJAYWALK.COM AND ALSO AVAILABLE IN SPORTING LIFE STORES ACROSS THE GTA! THE FAN CAVE IN BARRIE, ONTARIO ALSO CARRIES SOME OF OUR MERCHANDISE. WE HAVE POP UP SHOPS THROUGHOUT THE YEAR AS WELL AND POST THE LOCATIONS ON OUR SOCIAL MEDIA SITES. FOLLOW US TO KNOW WHERE WE'LL BE!
DO YOU SHIP TO WHERE I LIVE?
WE CURRENTLY SHIP ACROSS CANADA, TO THE CONTINENTAL UNITED STATES, AND AROUND THE WORLD! ALL SHIPPING COSTS ARE THE RESPONSIBILITY OF THE CUSTOMER AND WILL BE CALCULATED AND APPLIED TO YOUR ORDER AT CHECKOUT, AS WELL AS APPLICABLE TAXES/DUTIES, ETC. WE OFFER FLAT RATE SHIPPING. INTERNATIONAL ORDERS MAY BE RESPONSIBLE FOR PAYING ADDITIONAL DUTIES PRIOR TO RECEIVING THEIR SHIPMENT IN THEIR DESTINATION COUNTRY.
WHAT PAYMENT METHODS DO YOU ACCEPT?
WE CURRENTLY ACCEPT VISA, MASTERCARD, AMERICAN EXPRESS AND DISCOVER. IF YOU DO NOT HAVE A CREDIT CARD, PREPAID CREDIT CARDS ARE ALSO ACCEPTED!
I'VE PLACED AN ORDER, WHEN WILL I RECEIVE IT?
ORDERS ARE PROCESSED WITHIN 4-6 BUSINESS DAYS. ALL ORDERS ARE SHIPPED VIA CANADA POST. APPROXIMATE SHIPPING TIMES ARE AS FOLLOWS ONCE YOUR ORDER IS PROCESSED:
CANADA (GTA): 1-2 BUSINESS DAYS
CANADA (OTHER THAN GTA): 4-6 BUSINESS DAYS
US: 5-7 BUSINESS DAYS
INTERNATIONAL: 8-14 BUSINESS DAYS (DEPENDING ON CUSTOMS ENTRY AND COUNTRY)
YOU WILL RECEIVE A NOTIFICATION EMAIL ONCE YOUR ORDER IS SHIPPED WITH YOUR TRACKING NUMBER.
WHAT CURRENCY AM I BILLED IN?
ALL PRICES ARE IN CAD.
ARE YOU AFFILIATED WITH THE TORONTO BLUE JAYS?
WE ARE NOT AFFILIATED WITH THE TEAM OR ORGANIZATION. WE DO, HOWEVER, ASPIRE TO OBTAIN A LICENSING AGREEMENT IN THE FUTURE. OUR DESIGNS ARE ONE OF A KIND AND REFLECT WHAT IT MEANS TO BE A TORONTO BASEBALL FAN. TORONTO HAS AN AMAZING FAN BASE, AND WE THINK IT'S THE BEST FAN BASE IN THE LEAGUE!
WHAT ARE THE CARE INSTRUCTIONS FOR MY TEES?
WE STAND BY OUR HIGH QUALITY TEES. HERE ARE SOME TIPS TO MAKE SURE THEY STAY LOOKING BRAND NEW FOR A LONG TIME:
WASH INSIDE OUT WITH COLD WATER AND LIKE COLOURS
TUMBLE DRY LOW OR HANG TO DRY (DON'T WORRY THEY WON'T SHRINK! THIS IS JUST TO PRESERVE THE FABRIC)
IF YOU ORDERED A HOODIE, CREW, OR JACKET, WASH IT INSIDE OUT TO PROTECT YOUR AWESOME SLEEVE PATCH